Introduction
Hotel operations have become increasingly complex with the growth of online bookings, mobile check-ins, and the need to optimize revenue across global distribution systems. As a result, choosing the right hotel management software is critical for streamlining processes, boosting revenue, and delivering exceptional guest experiences. This guide evaluates the top 15 solutions based on features, customer experience, and industry reputation to help hoteliers select the right partner.
Methods of Evaluation
To rank the top hotel management software, we evaluated each provider based on features, customer support, pricing and scalability. Additional considerations included the number of hotel clients, market presence in key regions, and growth across different hotel segments. We also factored in independent analyst reports, customer reviews online, as well as metrics like backlinks, website traffic and keyword trends to understand the momentum and mindshare of each brand. The highest ranked providers differentiated through comprehensive suites, customizable workflows, 24/7 multilingual support and proven track records of powering operations for global hotel chains as well as independent properties.
1. Opera
Opera is a leading hotel management software provider that offers a full suite of cloud-based property management system (PMS) tools. Founded in 1995, Opera has grown to serve thousands of customers worldwide across hotels, restaurants, vacation rentals and more. Its PMS solution aims to optimize operations, maximize revenue and deliver exceptional guest experiences through an all-in-one platform.
Pros: Key advantages of Opera PMS include:
– Feature-rich functionality in a single cloud-based platform.
– Flexible workflows and configurations to suit any property type.
– Robust integrations with third-party solutions.
– Comprehensive support from global teams.
– Tools to streamline operations and boost revenue.
Cons: Potential disadvantages could include:
– Higher prices compared to some smaller providers.
– Steeper learning curve for the full-featured platform.
– Limited self-service support options.
Pricing: Opera PMS pricing is customized to business needs and configuration but generally starts at $99 per room per year for standard all-inclusive packages.
Some key stats about Opera PMS include:
– Used by over 1,500 hotels globally representing over 200,000 rooms.
– 24/7 phone and chat support from 8 global offices.
– Feature-rich platform with customizable workflows and 100+ integrations.
– Trusted solution for major hotel companies like Hilton, Wyndham and IHG.
– Specialized functionality for restaurants, spas and handling large groups.
2. Honeywell
Honeywell is a global technology leader known for innovation and reliability across industries. In hospitality, Honeywell offers a full suite of property management system (PMS) solutions to help hotels optimize operations and the guest experience. Their solutions empower teams with insights to drive performance and service excellence.
Pros: Honeywell’s hotel management software provides robust functionality and insights across core operations. Key advantages include a full PMS with robust revenue management, BI and reporting tools, seamless integrations, and specialized solutions tailored for large hotel chains and enterprises.
Cons: As an established global technology provider, Honeywell’s solutions may not be as nimble or easy to customize as some smaller, hospitality-focused vendors. Implementation can also require more time and resources for larger hotels.
Pricing: Pricing for Honeywell’s hotel management software varies based on hotel size, features, modules and customizations needed. Contact Honeywell sales for a customized quote.
Some key stats about Honeywell’s hotel management software include: used by over 5,000 hotels worldwide, integrations with over 300+ systems, over 30 years of hospitality experience, and recognized for 99.999% uptime reliability.
3. Lightspeed
Lightspeed is a cloud-based hotel management and point-of-sale (POS) software started in 2005 and headquartered in Montréal, Canada. They provide an all-in-one platform to help hotels of all sizes streamline operations, drive revenue, and deliver great guest experiences.
Pros: Key advantages of Lightspeed hotel management software include:
– Omnichannel PMS integrated with POS for a seamless guest experience
– Automated operations and intelligent insights to optimize revenue and costs
– Scalable platform that can handle hotel groups of all sizes globally
Cons: One potential disadvantage is the subscription pricing model which requires ongoing costs compared to one-time licensing fees of some competitors.
Pricing: Lightspeed pricing starts at $99/month for a basic plan suitable for small independent hotels. Additional advanced features are available in mid-range and enterprise plans priced typically at $199-499/month depending on number of rooms, outlets and required integrations.
Some key stats about Lightspeed hotel management software:
– Used by over 100,000 locations worldwide
– Integrates operations across channels like web, mobile, in-person
– Automates tasks like inventory management, scheduling, reporting
4. Infor
Infor is a leading provider of enterprise software for hotels and hospitality companies. Founded in 2002, Infor offers a full suite of ERP, CRM, and operational solutions designed specifically for the hospitality industry. Their flagship hospitality management solution, Infor CloudSuite Hospitality, provides integrated tools for reservations, revenue management, property management, and food & beverage operations.
Pros: Key advantages of Infor CloudSuite Hospitality include its extensive customization and configuration options, fully integrated modules for all core hotel operations, proven ability to support large multi-property brands and franchise groups, and reliable hosting infrastructure capable of scaling globally.
Cons: One potential disadvantage is that Infor CloudSuite Hospitality may be overkill for small independent hotels with simpler needs. The full suite of capabilities comes at a higher price point than some more limited competitors.
Pricing: Pricing for Infor CloudSuite Hospitality varies based on property size, number of users, modules selected, and additional services. Base pricing starts at around $150 per room per year for the core PMS functionality and goes up from there with additional modules.
Some key stats about Infor and its hotel management software include: deployed at over 5,000 customer sites worldwide, supports over 15 million guests each night, processes over $60 billion in annual room reservations, and has over 30 years of experience providing hospitality solutions.
5. Cloudbeds
Cloudbeds is a hotel property management system (PMS) that offers an all-in-one hospitality management solution for hotels, vacation rentals, and short-term rentals of all sizes. Founded in 2012, Cloudbeds is one of the leading PMS providers and is based in San Francisco, California. Their software can be accessed via any web browser or their mobile apps and helps properties manage reservations, rates and inventory, guests, accounting, and more from a single platform.
Pros: Some key advantages of Cloudbeds include:
– All-in-one PMS with integrated booking engine and channel management
– User-friendly interface that is easy for both staff and guests to use
– Comprehensive reporting and analytics to track performance
– 24/7 phone and email support for any issues or questions
– Flexible to use for small bed and breakfasts to large hotel chains
Cons: Learning curve: While the interface is user-friendly, there can still be a learning curve for staff to learn the various features and modules.
Pricing: Cloudbeds offers several subscription plan options depending on property size and needs starting from $79/month for their Basic Package
Some key stats about Cloudbeds:
– Used by over 10,000 properties worldwide
– Integrations with over 300 channel managers and OTAs including Booking.com, Expedia, Airbnb, and Vrbo
– 24/7 multilingual phone, chat and email support
– Suitable for hotels with 5+ rooms/units
CloudbedsCloudbeds hospitality management solution for all property types. 2023 Best PMS, Best Hotel Software, Top 10 Hotelier’s Choice, and more.cloudbeds.com
6. RealPage Symphony
RealPage Symphony is a cloud-based property management system (PMS) designed for hotels of all sizes. As part of the RealPage suite, Symphony integrates seamlessly with other revenue optimization and business intelligence solutions.
Pros: Some key advantages of RealPage Symphony include:
– Cloud PMS from leading real estate SaaS platform.
– Robust feature set scaled for enterprise hotels.
– Integrated modules for revenue management.
– Specialties like group block management.
– Proven track record across all hotel segments.
Cons: RealPage Symphony does not support specific niche hotel types like boutique inns or bed and breakfasts quite as well as some smaller PMS vendors focused on those segments.
Pricing: RealPage Symphony pricing is based on property size and features selected. Starting monthly rates are approximately $150-200 per room. Additional modules and premium features are priced separately.
Some key stats about RealPage Symphony include:
– Used by over 12,500 properties worldwide
– Supports over 1.5 million rooms
– Handles over 150 million reservations per year
– Integrates with 300+ third party systems
7. Phorest
Phorest is a leading cloud-based hotel property management system (PMS) tailored for independent hotels. Founded in 2011 and headquartered in London, Phorest provides a fully integrated solution for managing reservations, rates, inventory, accounts and more. With over 9,000 customers across 120 countries, Phorest focuses on optimizing hotel operations and the guest experience through innovative technology.
Pros: Some of the key advantages of Phorest include:
– Cloud-based full-service PMS tailored specifically for independent hotels.
– Integrated spa and salon booking capabilities in addition to room reservations.
– Customizable guest-facing portal and hotel branding options.
– Focus on optimizing operational workflows and the overall guest experience.
– Growing implementation and support network globally.
Cons: A potential disadvantage is that as a cloud-based solution, Phorest requires a reliable internet connection to access the full platform capabilities remotely. This could impact usability during occasional outages or in locations with slower connectivity.
Pricing: Phorest offers flexible pricing plans tailored to properties of varying sizes. Basic plans start from around $99/month for a standard property and scale upwards based on additional features, number of rooms/staff and support required. Implementation and setup fees also apply depending on the scope of the initial migration and training needs.
Some key stats about Phorest include:
– Over 9,000 hotels, spas and salons currently use Phorest’s software globally.
– Phorest’s software is available in over 15 languages to support operations across various regions.
– The company has a growing presence across Europe and Asia Pacific, in addition to worldwide clients.
8. Siteminder
Siteminder is a leading cloud-based hotel commerce platform that helps hotels boost revenues through flexible booking capabilities, business intelligence tools and direct marketing support. Founded in 2000 and based in Sydney, Australia, Siteminder today serves over 35,000 properties worldwide through its open platform and integrations with 500+ channel partners and property management systems.
Pros: Key advantages of Siteminder include:
– Feature-rich cloud-based platform suitable for independents as well as large hotel groups.
– Strong reporting and business intelligence tools help hotels optimize revenue.
– Focus on driving direct bookings through custom shopping engines and marketing campaigns.
– All-in-one customizable packages starting from $100/month with no long-term contracts.
Cons: One potential disadvantage is that the paid versions of Siteminder can be more expensive for larger hotel groups compared to some competitors. However, they offer flexible packages and discounts for multi-property owners.
Pricing: Siteminder offers several pricing tiers depending on the size, features and needs of the hotel. The most basic tier starts from $100/month for a single property without long-term commitments. For advanced features, multi-property groups and larger independents typically pay $300-600/month based on number of rooms.
Some key stats about Siteminder include:
– Over 35,000 hotels use Siteminder globally across 160+ countries.
– Works with 500+ third-party vendors through their API.
– Processes over $30B in hotel bookings annually on their platform.
9. Mews
Mews is a cloud-native property management system (PMS) designed for modern hotels. Founded in 2013, Mews aims to provide an innovative hotel management solution through a customizable and intuitive user experience.
Pros: Key advantages of Mews include:
– Innovative cloud PMS designed for flexibility and scalability
– Customizable workflows that can be tailored to each property’s needs
– Intuitive UX focused on streamlining daily operations
– Powerful integrations through its open API
– Dedication to ongoing product improvements and customer support
Cons: One potential disadvantage is that as a newer PMS, it may not have the same brand recognition or install base as some more established competitors. However, Mews is growing rapidly in recognition and customers.
Pricing: Mews offers flexible pricing plans tailored to properties of all sizes. Pricing typically starts at $99 per month for a basic subscription and scales up based on room count and additional features needed.
Some key stats about Mews include:
– Used in over 3,000 properties worldwide
– Integrations with over 150+ third party systems via open API
– Continuous product updates and enhancements released regularly
– Growing user base in boutique and independent hotel segments
10. Beekeeper
Beekeeper is a hotel management software built for property managers, owners and operators to digitize operations and empower their frontline teams. As an API-first no-code platform, Beekeeper allows for easy customization of the property management system (PMS) through their marketplace of integrations and extensions. Their intuitive app provides a seamless experience for both back-of-house and front-of-house staff.
Pros: Key advantages of Beekeeper include:
– API-first no-code platform for PMS customization
– Large integration/extension marketplace for seamless connection to 3rd party apps
– Cost-effective plugin model for hotels to add new features as needed
– Intuitive mobile interface empowers frontline staff
Cons: The main disadvantage is that the platform may not be as full-featured as expensive enterprise hotel management systems, so it works best for small to medium sized properties.
Pricing: Beekeeper offers cost-effective pricing plans starting from $49/month for basic features up to $149/month for premium features. There are no long-term contracts or expensive implementation fees.
Some key stats about Beekeeper include:
– Over 2,500 customers in 90+ countries
– Supports independent hotels, boutique hotels and small/medium hotel chains
– No long-term contracts or expensive implementation fees
11. RMS Cloud
RMS Cloud is a leading hotel property management system developed by RealPage, Inc. As a true cloud PMS, RMS Cloud provides hospitality businesses with a fully integrated, web-based solution for reservations, rates, revenue management, sales, channel distribution and more.
Pros: Key advantages of RMS Cloud include:
– Robust cloud architecture with 99.9% uptime guarantee and multi-property/brand scalability.
– Flexible deployment options of SaaS, on-premise or hybrid.
– Feature-rich functionality covering all departments from front office to groups and events.
– Extensive global capabilities and support for global and regional brands.
Cons: The main disadvantage is the cost as RMS Cloud is a more expensive option compared to some other PMS solutions. Implementation and training also requires upfront costs and time investment to migrate.
Pricing: RMS Cloud pricing is based on a per-room, per-month SaaS subscription model. Exact rates vary based on property type, size, and modules/features selected but on average expect to pay around $50-$75 per room/month.
Some key facts about RMS Cloud include:
– Used by over 4,500 properties worldwide across brands like Fairmont Hotels & Resorts and InterContinental Hotels Group.
– Integrations with over 300 channel partners including Booking.com, Expedia and TripAdvisor.
– Available in over 30 languages with localized user interfaces and support.
12. innRoad
innRoad is a leading hotel property management system (PMS) designed specifically for independent and boutique hotels. Founded in 2004, innRoad is a cloud-based PMS that provides an all-in-one platform for reservations, rate management, room inventory, housekeeping, accounting and more.
Pros: Some key advantages of using innRoad include:
– Intuitive and easy-to-use interface tailored for hotel staff
– Robust tools for driving direct bookings and loyalty
– Comprehensive feature set tailored for independent hotels
– All-inclusive pricing packages with no hidden fees
– Excellent reputation among independent hotel owners
Cons: A potential disadvantage is that as a smaller company compared to large PMS providers, innRoad may have fewer integrations or lack some complex features suited for larger chains.
Pricing: innRoad offers flexible and affordable pricing plans starting at $99/month for a basic package. Premium packages are priced starting at $199/month and offer additional features like revenue management, channel manager and more robust reporting.
Some key stats about innRoad include:
– Used by over 3,000 properties worldwide
– Available in over 20 languages
– Partnerships with 70+ OTAs for booking distribution
– 24/7 phone and email support
13. StayNTouch
StayNTouch is a leading provider of cloud-based property management systems (PMS) for hotels. Founded in 2004 and based in New Jersey, StayNTouch helps over 4,500 hotels in 60 countries manage every aspect of their business through an easy-to-use platform.
Pros: Some key advantages of StayNTouch hotel PMS include:
– Cloud-based PMS with native apps and mobile check-in for flexibility
– Integrations with over 300 third party services like Booking.com, Expedia, etc.
– Tools and features to help hotels drive more direct bookings online
– Comprehensive management dashboard and reporting
Cons: While the StayNTouch PMS is full-featured, one potential disadvantage is the lack of an on-premise installation option. Hotels require a reliable internet connection to use the system.
Pricing: StayNTouch offers affordable monthly pricing plans starting at $99 per month for a basic plan, including 24/7 phone and email support. Pricing increases based on additional features, number of rooms, and systems integrated.
Some key stats about StayNTouch include:
– Over 4,500 hotels worldwide use StayNTouch PMS
– Available in 60+ countries
– Users can access the PMS from any device with an internet connection via a web browser or native mobile apps
14. Maestro
Maestro by Micros is a hotel property management system (PMS) designed for hotels of all types and sizes. As a subsidiary of Oracle, Micros is a leading provider of hospitality technology solutions with over 40 years of experience in the industry. Maestro offers a full suite of features to manage reservations, rooms inventory, billing, housekeeping, and more from any web browser or mobile device.
Pros: Key advantages of Maestro PMS include:
– Full-featured cloud-based solution suitable for all property types and sizes
– Powerful APIs allow for advanced third-party integrations
– Robust reporting and business intelligence dashboard
– Intuitive mobile apps for easy staff management on the go
– Dedicated implementation and support from Oracle experts
Cons: A potential disadvantage is the higher upfront and ongoing costs compared to some smaller providers. However, this is offset by Maestro’s robust feature set and reliability as a long-trusted solution from a global industry leader.
Pricing: Pricing for Maestro is customized based on property size and features needed. Generally it is priced on a per-room per-month basis starting at around $50-75 USD depending on the contract terms. There may also be one-time implementation fees depending on the scope of the project.
Some key stats about Maestro include:
– Used by over 30,000 properties worldwide
– Supports over 1 million rooms globally
– Developed based on over 40 years of hospitality experience
– Available in over 20 languages
– Supported by a worldwide team of hospitality experts
15. Guestline
Guestline is a leading hotel operations platform provider with over 20 years of experience in the industry. Headquartered in the UK, Guestline serves over 8,000 hotel properties worldwide with its cloud-based property management system (PMS) and suite of solutions.
Pros: Some key advantages of Guestline’s hotel operations platform include:
– Full-featured cloud PMS that provides core functionality for reservations, check-ins/outs, billing etc.
– Robust API capabilities that enable easy integration with third-party solutions
– Comprehensive accounting and reporting tools
– Optimization of reservations performance through tools like channel managers
– 24/7 multilingual support across different time zones
Cons: As an older and more full-featured platform, the Guestline solution may not be as visually appealing or user-friendly as some newer PMS alternatives. The interface could benefit from modernization in some areas.
Pricing: Pricing for Guestline’s hotel operations platform depends on property size, number of rooms, and required modules. Generally it ranges from $50-$200 USD per room per year for the complete suite of solutions including PMS, channel managers, accounting etc. Custom packages and pricing are available for larger hotel chains.
Some key stats about Guestline include:
– Over 20 years in business
– Serves over 8,000 hotel properties globally
– Trusted by major hotel chains like Premier Inn, Hilton, Holiday Inn
– 24/7 multilingual support across 20+ languages
Conclusion
Whether you operate a single boutique property or a global portfolio, finding the right hotel management system is essential for streamlining operations and exceeding guest expectations. This guide evaluates the strongest players based on features, reputation and customer success to help you choose the best long-term partner. Remember that no single solution is right for every property – take time to understand your specific needs before selecting the software best equipped to power your vision.