Introduction
Managing a field service operation is challenging due to the mobile and isolated nature of work. Technologies have evolved greatly to aid field service professionals through powerful software solutions. This guide analyzes the leading FSM platforms currently available based on key criteria to help you identify the best option for your business needs. We considered functionality, ease of use, pricing, support and other factors to compile this list of top performers.
Methods of Evaluation
The software solutions were evaluated based on several conventional criteria like features, pricing plans, support offerings and reviews. In addition, we also analyzed less tangible factors like number of backlinks, traffic and keyword search trends to gauge overall market presence and leadership. Priority was given to platforms with the most comprehensive functionality tailored for field service organizations along with configurability, scalability and support for complex deployments.
1. Salesforce Field Service
Salesforce Field Service is a field service management software built natively within the Salesforce platform. As the largest CRM provider globally, Salesforce offers deep integration across its suite of products including Sales Cloud, Service Cloud, Marketing Cloud and more. This allows field technicians, dispatchers and customers to have a unified view across interactions.
Pros: Some key advantages of Salesforce Field Service include:
– Strong FSM capabilities integrated in Salesforce platform
– Tightly integrated with Sales Cloud, Service Cloud and more
– Customizable for complex business processes
– Real-time insights and dashboards across the CRM
Cons: A potential disadvantage is the cost as it requires a Salesforce license on top of the Field Service license. However, for large enterprises, the seamless integration provides significant value.
Pricing: Pricing for Salesforce Field Service starts at $150 per user per month. Additional charges may apply depending on features, integrations and customizations required. Salesforce also offers flexible licensing options.
Some key stats about Salesforce Field Service include:
– Used by over 150,000 customers worldwide across industries
– Integrates with 20+ third party applications
– Supported in over 30 languages
2. SAP Field Service Management
SAP Field Service Management is a field service management solution from SAP, one of the largest enterprise software companies in the world. SAP’s solution aims to optimize field service operations for equipment-centric industries through integrated management of crews, assets, and work orders.
Pros: Some key advantages of SAP Field Service Management include:
– Enterprise-grade reliability and scalability to handle large field service operations
– Robust functionality for equipment-centric work management like assets, maintenance plans, warranties etc.
– Seamless integration within the larger SAP ecosystem for a unified view of operations
– Global reach and support through SAP’s large presence in over 130 countries
Cons: A potential disadvantage is that SAP Field Service Management requires a sizable investment and long-term commitment due to its enterprise-grade nature. It may not be suitable for all organizations based on budget and scalability needs.
Pricing: SAP Field Service Management pricing depends on several factors like number of users, modules, customization, services etc. It is typically sold through an annual subscription licensing model. Contact SAP sales for a custom quote tailored to your requirements.
Some key stats about SAP Field Service Management include:
– Over 10,000 customers globally across industries like manufacturing, utilities, telecom, and more
– Integrates natively with SAP solutions like ERP, CRM, supply chain, etc.
– Available in over 40 languages
– Global support coverage through SAP’s vast presence and partner network
3. Infor Field Service Management
Infor Field Service Management is a feature-rich field service management solution from major ERP vendor Infor. Infor FSM offers comprehensive functionality for managing field service operations including scheduling, dispatching, inventory and parts management, mobile workflow and more. As an Infor solution, FSM tightly integrates with other Infor products like ERP, CRM and HCM for a unified platform.
Pros: Key advantages of Infor FSM include: – Tight integration with other Infor solutions like ERP for a unified view of customer data, parts inventory, etc. – Feature-rich solution to support complex field service needs like preventative maintenance, asset tracking, contract management and more. – Global scale and datacenter infrastructure to support complex multinational deployments across different geographies and languages.
Cons: A potential disadvantage is that Infor FSM may be an overkill solution for small to medium sized field service companies with basic needs. The pricing could also be higher compared to some other standalone FSM products.
Pricing: Infor typically prices its solutions based on the number of users, modules, industries and required customizations. For a ballpark estimate, an average sized implementation of Infor FSM could range anywhere from $100,000 to $500,000 depending on the specific requirements.
Some key stats and facts about Infor FSM include: – Used by over 5,000 customers globally across various industries. – Supports 15 industry-specific data models out of the box. – Can manage hundreds of thousands of work orders and service calls. – Mobile apps available for iOS and Android devices.
4. QuickBase
QuickBase is a no-code platform for building custom applications without writing code. Founded in 1995, QuickBase enables organizations to solve unique challenges without lengthy development cycles. The platform provides a highly configurable canvas to build anything from simple tasks and workflows to complex enterprise applications.
Pros: Key advantages of QuickBase include:
– Highly configurable no-code platform that can be tailored to any unique use case or process
– Strongly integrates with over 300 apps like Microsoft 365, Salesforce, and Slack allowing data and workflows to seamlessly flow between systems
– Robust API capabilities allow for intricate custom programs and integrations to be built without coding
Cons: Potential disadvantages include:
– Limited for intensely complex apps with sophisticated coding requirements
– May not be suitable for all use cases that require specialized technical skills or highly customized front-end UX
Pricing: QuickBase pricing starts at $35 per user per month for the Standard plan up to $60 per user per month for the Premier plan. Additional custom configuration, training and support options are also available.
Some key stats about QuickBase include:
– Used by over 90,000 customers worldwide including 77% of Fortune 100 companies
– Supports over 3.5 million users
– Provides a library of over 1,000 pre-built components and features to accelerate app development
5. IFS Field Service Management
IFS Field Service Management is a comprehensive field service management solution developed by IFS, a global enterprise software company. IFS FSM allows companies to manage their complete field service lifecycle from a single system, including scheduling, dispatching, inventory, asset management and more.
Pros: Some key advantages of IFS Field Service Management include: Comprehensive ERP with field service modules, Strong maintenance, supply chain and project capabilities, Supports complex global service operations.
Cons: A potential disadvantage is that as an integrated suite, IFS FSM requires companies to adopt the full IFS platform which represents a larger investment than best-of-breed field service solutions.
Pricing: IFS Field Service Management pricing is customizable based on company size, modules, users and other factors. It is typically sold as a cloud subscription with flexible pricing models like annual, multi-year or unlimited usage contracts.
Some key stats about IFS Field Service Management include: Used by over 10,000 customers worldwide in industries like manufacturing, utilities, oil and gas. Supports 35+ languages. Integrates seamlessly with IFS ERP and IFS Applications suites. Handles complex workflows for global service operations.
6. Housecall Pro
Housecall Pro is a leading field service management software designed specifically for home service businesses. With over 35,000 field service professionals using Housecall Pro, it is one of the most popular solutions for professionals in industries like plumbing, HVAC, electrical, and more.
Pros: Some of the key advantages of Housecall Pro include:
– Feature-rich solution tailored for home service businesses with tools for scheduling, invoicing, payments, client management, and more.
– Good client management features allowing professionals to easily manage client details, communication history, contracts, and more.
– Customizable scheduling, contracts, forms and other templates to match each business’ unique needs and branding.
Cons: One potential disadvantage is the pricing, as the monthly fees start at $99 per month which may be more than some smaller businesses are willing to pay.
Pricing: Housecall Pro offers four different pricing plans starting at $99 per month for a Basic plan up to $249 per month for an Premier Unlimited plan. All plans include full access to the software and support but the higher tiers offer additional features like unlimited clients, technicians and service areas.
Some key stats about Housecall Pro include:
– Over 35,000 field service businesses trust Housecall Pro for their scheduling, invoicing, payments, and other service management needs.
– Feature-rich solution tailored specifically for the needs of home service professionals.
– Supports efficient scheduling, time and materials invoicing, client communication, and more through a easy-to-use platform.
7. ServiceTitan
ServiceTitan is a leading field service management software for home and commercial services contractors. Founded in 2007, ServiceTitan helps over 25,000 contractor businesses improve efficiency, increase profitability and provide world-class customer service. Their all-in-one platform is designed to manage every aspect of a contractor’s business from scheduling and dispatching to billing and payments.
Pros: Some of the key advantages of ServiceTitan include:
– Intuitive scheduling and dispatching to maximize productivity
– Real-time field visibility to track technicians and jobs
– Robust CRM tools to efficiently manage customers and accounts
– Flexible invoicing, payments and billing options
– Integrations with QuickBooks, PayPal and other tools for easy financial management
Cons: One potential disadvantage is that ServiceTitan is primarily designed for HVAC, plumbing and electrical contractors so some specialized functionality may be lacking for other service-focused industries.
Pricing: ServiceTitan offers various pricing tiers starting from $99/month for a basic Essentials plan up to custom enterprise plans. Pricing is based on number of users, type of business and required features. They also offer a free 14-day trial to explore the software.
Some key stats about ServiceTitan include:
– Over 25,000 contractor businesses use ServiceTitan globally
– 1.5 million service visits scheduled through the platform each month
– 99% customer retention rate
– $30 billion in annual invoices generated
8. Guidewire
Guidewire is a leading provider of core systems for P&C insurers. Their flagship product is Guidewire InsurancePlatform which includes components for policy administration, billing, claims management and more. InsurancePlatform aims to help insurers streamline workflows, enhance customer experience and drive growth.
Pros: Key advantages of Guidewire InsurancePlatform include:
– Powerful policy administration, billing and claims solution in a single platform
– Advanced automation capabilities to streamline insurance workflows
– Highly configurable to meet needs of large, complex insurance organizations
– Scalable architecture can support insurers of all sizes
Cons: One potential disadvantage is the high implementation and ongoing support costs of deploying a core insurance system from Guidewire due to its extensive functionality and configuration requirements. Smaller insurers may find some parts of InsurancePlatform too robust for their needs.
Pricing: Guidewire InsurancePlatform is typically sold as a subscription-based software. Pricing depends on the number of users, modules/components, level of configuration and support/upgrades required. For reference, the average annual spend ranges between $3 million to $6 million for mid-size to large insurers.
Some key stats about Guidewire Include:
– Over 350 customers globally across the P&C insurance industry
– Processes over $130 billion in premiums annually
– Has a large partner ecosystem of implementation and IT consulting firms
9. Acumatica
Acumatica Cloud ERP is a leading business management solution that offers strong field service management capabilities. Acumatica aims to help organizations improve operations and customer relationships through digital transformation. With over 20 years of experience, Acumatica serves over 18,000 customer organizations worldwide.
Pros: Some key advantages of Acumatica’s field service management solution include:
– Cloud ERP platform with capabilities for scheduling, dispatching, inventory and asset management, billing, and reporting
– Tight integration with QuickBooks Online simplifies financial operations
– Strong project management and budgeting tools help optimize resource allocation
– Configurable workflows allow customizing processes to suit unique business needs
Cons: A potential disadvantage is that advanced customizations may require additional development effort compared to some competitors.
Pricing: Acumatica pricing starts at $150 per user per month for basic ERP functionality. Additional modules like field service management are sold as add-ons costing $50-100 per user per month depending on the number of users.
Some key stats about Acumatica include:
– Serving over 18,000 customers globally across various industries
– Powering field service operations for over 2,500 companies
– Integrated with over 200 applications including QuickBooks, Salesforce, and Microsoft products
10. IFS Service Management
IFS Service Management, formerly known as IFS Applications, is an enterprise field service management software developed by IFS, a Swedish multinational software company. IFS Service Management provides a comprehensive end-to-end platform for asset-intensive industries to manage their service operations, equipment maintenance, and field technicians.
Pros: Some key advantages of IFS Service Management include:
– End-to-end FSM platform for asset-intensive industries
– Strong preventive maintenance and equipment histories functionality
– Scales with business needs through a modular approach
Cons: A potential disadvantage is the solution requires an extensive implementation process and may have a higher total cost of ownership compared to some other options.
Pricing: IFS Service Management pricing is customized based on business needs, industry, number of users, and modules required. It can be licensed annually or with multi-year agreements. Contact IFS sales for a personalized quote.
Some key stats about IFS Service Management include:
– Used by over 10,000 customers worldwide
– Over 35 years of experience in developing enterprise asset management and field service management solutions
– Supports over 30 different languages
– Can be deployed on-premises or in the cloud
11. WorkWave
WorkWave is a leading field service management software for industries like pest control, lawn care, HVAC, and more. Founded in 1986, WorkWave has over 30 years of experience helping field service companies streamline their operations. Their software helps companies of all sizes manage scheduling, dispatching, routing, invoicing, payments and more from a single platform.
Pros: Some key advantages of WorkWave’s field service management software include:
– Powerful routing and scheduling algorithms to optimize technician routes
– Intuitive mobile apps for technicians to manage tasks on the go
– Advanced CRM with contact management, proposals, payments etc.
– Integrations with most accounting software like QuickBooks
– Robust reporting and dashboards for real-time business insights
Cons: One potential disadvantage is that WorkWave is more geared towards mid-market to enterprise-sized field service companies. Some of their products and pricing may not be the best fit for very small businesses just starting out.
Pricing: WorkWave offers different software solutions based on business needs – from basic schedule and dispatch to full-featured FSM platforms. Pricing starts at around $99/month for a single user.
Some key stats about WorkWave include:
– Used by over 10,000 field service companies globally
– Processes over $10 billion in service contracts each year
– Supports over 50 different specialized service industries
– Over 30 years of experience in the field service software space
12. Accruent
Accruent offers a comprehensive field service management solution as part of its enterprise asset management platform. With over 30 years of experience, the company helps organizations streamline asset and resource utilization across facilities, infrastructure and mobile workforces. Let’s take a closer look at Accruent’s FSM capabilities.
Pros: Some key advantages of Accruent’s FSM software include: holistic platform spanning FSM, IWMS & CMMS for improved visibility, extensive install base and proven track record for large enterprises, strong mobility support across devices and operating systems, tight integration that powers asset visibility and optimization of utilization.
Cons: A potential disadvantage is the large deployment and support costs that come with an enterprise platform, which may not be suitable for smaller field service organizations.
Pricing: Being an enterprise solution, pricing for Accruent’s FSM software is typically customized based on the number of users, assets, modules and required services. Contact Accruent sales for a personalized quote tailored to your specific organizational needs and requirements.
Some key stats about Accruent’s FSM software include: enterprise-grade platform used by over 10,000 customers worldwide, supports over 1 billion assets under management, integrated with Accruent’s IWMS and CMMS modules for a unified view of assets and work orders.
13. Workiz
Workiz is a cloud-based field service management software that provides tools to help businesses manage their mobile workforce, service schedules, and customer requests. Founded in 2016, Workiz currently has operations in the United States, United Kingdom, and Poland to better serve their global customer base. Their software helps over 100,000 field service professionals improve productivity, customer satisfaction, and profitability.
Pros: Some of the key advantages of Workiz include:
– Intuitive templates and workflows tailored for industries like HVAC, plumbing, and more
– Focus on helping small service teams and solo entrepreneurs manage their businesses
– Favorable pricing with no long-term commitments
– Helpful guided tours and accelerators to onboard new users quickly
Cons: One potential disadvantage is that the software may not be as full-featured as some of the more expensive field service management software options targeted at larger enterprise companies.
Pricing: Workiz offers flexible and affordable pricing plans starting at $15 per user per month for their Basic plan without long-term commitments. They also offer Professional and Enterprise plans tailored for larger teams.
Some key statistics about Workiz include:
– Supports over 100,000 users worldwide
-Available in over 40 languages
-Tailored specifically for small service teams and solo entrepreneurs
-Customizable workflows and templates for industries like HVAC, plumbing, and more
14. FieldPulse
FieldPulse is a leading all-in-one field service management software for businesses of all sizes. Founded in 2009 and headquartered in Edmonton, Alberta, Canada, FieldPulse provides a fully integrated platform to help service contractors and field crews efficiently manage their operations. Some key features include scheduling, invoicing, equipment tracking, mobile apps and more.
Pros: Key advantages of FieldPulse include:
– All-in-one solution that provides scheduling, dispatching, inventory, invoicing and more in a single platform
– Easy to use interface optimized for small-medium sized teams
– Strong mobile apps that allow technicians to manage jobs on the go
– Robust equipment maintenance features to simplify asset management
Cons: Potential disadvantages could include the pricing being on the higher side for smaller teams. However, FieldPulse does offer various subscription tiers and discounts to make the software accessible.
Pricing: FieldPulse offers flexible monthly pricing plans starting from $49 per user per month for the Basic plan up to $99 per user per month for the Premier plan. Larger teams can request customized enterprise pricing. All plans include unlimited storage, support and upgrades.
Some key stats about FieldPulse include:
– Over 50,000 users worldwide
– Serving customers in over 50 countries globally
– Processes over $4 billion in service invoices annually
– 99% customer retention rate
15. Skedulo
Skedulo is a leading field service management software that helps organizations efficiently schedule, dispatch and manage their mobile workforces. Founded in 2012 and based in Salt Lake City, Utah, Skedulo provides a full-featured mobile workforce management solution to optimize scheduling, dispatching, routing and more for businesses with deskless employees.
Pros: Some key advantages of Skedulo include:
– Intelligent dispatch and routing platform that automatically dispatches jobs to technicians based on skills, availability and location
– Focus on advanced algorithms for dispatch optimization to ensure jobs are completed efficiently
– Enhanced productivity through automated scheduling features that resolve conflicts and optimize schedules
Cons: One potential disadvantage is that as a fully-featured field service management solution, Skedulo may have more features than needed for some basic scheduling and dispatching needs. However, it provides great value for larger organizations with complex scheduling and routing requirements.
Pricing: Skedulo offers flexible pricing plans to meet different business needs. Pricing is typically based on the number of schedulers, dispatchers and end users. Contact Skedulo sales for an customized quote.
Some key stats about Skedulo include:
– Used by over 10,000 customers worldwide across various industries like utilities, facilities management, and transportation & logistics
– Manage over 1 million workforces every day
– Average client sees a 15-30% increase in productivity after implementing Skedulo
Conclusion
Choosing the right field service management solution can streamline operations, boost productivity and accelerate growth. This comprehensive guide evaluates top platforms according to objective assessment standards to aid your selection. While no single software will be the perfect fit, leveraging customer reviews, assessing price-value fits and prioritizing must-have features will help narrow the choice. We hope this research eases your software selection process.